FAQs

Q: What payment methods can I use?

You can pay in the shop in the following ways: Visa Visa Electron Mastercard Maestro GooglePay ApplePay AndroidPay For Online Orders, you can pay in the following ways: Visa Visa Electron Maestro Paypal Klarna Clearpay If you are located in the UK and paying by card, your card must be registered to a UK address.

Payment

What payment methods can I use?

You can pay in the shop in the following ways:

Visa
Visa Electron
Mastercard
Maestro
GooglePay
ApplePay
AndroidPay

For Online Orders, you can pay in the following ways:

Visa
Visa Electron
Maestro
Paypal
Klarna
Clearpay

If you are located in the UK and paying by card, your card must be registered to a UK address.

My credit or debit card was refused

If you are unsure whether your order was successful please contact us on 01625 582130 from Monday to Saturday between 09.30 and 17.30 and 10.00 -16.00 on Sunday. Or you can email us at info@runningbear.co.uk.

Card Payments that have been refused may show as 'Pending' in your account. These funds have not been taken and will be returned to your available balance by your bank. Please contact the company that issues your card to find out why it may have been refused.

How can I obtain a VAT invoice?

If you would like a VAT invoice please contact us and we can email you one.

You can email us at info@runningbear.co.uk Monday to Saturday between 09.30 and 17.30, or on Sunday between 10.00 and 16.00.

What is your VAT number?

Our VAT number is 838498568

Shipping

What countries do you ship to?

We currently ship the United Kingdom. To enquire about shipping to a different destination, please contact us via info@runningbear.co.uk.

How long will it take to receive my order?

Standard shipping (Royal Mail Tracked 48) normally takes 48hrs from posting. We also offer Royal Mail Tracked 24 which normally takes 24hrs from posting.

If you have a deadline for your order to arrive by, please give us a call on 01625 582130 or email us at info@runningbear.co.uk and we'll do everything we can to help.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Christmas Returns

Over Christmas we have an extended returns period. Items purchased in December can be returned up to and including the 31st January.

Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.