We take the responsibility of looking after your personal information very seriously, so please read this privacy policy to understand how we do that, what your rights are and how we can work with you to ensure that your privacy is protected.

For the purposes of this policy, Running Bear Sports Ltd is the Data Controller. The policy has been updated to incorporate the General Data Protection Regulations 2018 (otherwise known as GDPR) and we are committed to protecting your privacy in accordance with this legislation and any other relevant legislation.

If you have any questions at all, please email us at bear@dev.runningbear.co.uk or in writing to:

Data Protection Officer
Running Bear Sports Ltd
5 London Road
Alderley Edge
Cheshire SK9 7JT

Our Website address is: https://runningbear.co.uk
Company Number: 04541185

What type of information do we collect?

You can browse this website without being asked to provide any personal information, but we obviously require a certain amount of information from you to allow us to fulfil your order, answer your queries and offer you the best possible shopping experience.

We only ever ask you to provide the minimum required to allow us to do that – name, address (including delivery address, if different), email and telephone number.

We ask you for payment card details in order to process payment for your order, but we do not store these. (In addition, we are certified as being PCI-DSS compliant, so the transaction is as safe as we can reasonably make it).

Apart from that, we use web analytics tools when you browse the website that may record things like your IP address, browser type, browser plug-ins, operating system, time zone settings etc.

If you make a purchase from us, we record details of any transactions you have made, including the products (or services) you have bought from us.

And to make it easier for you to use the website we use cookies, which record data about the pages you browse and the products you add to basket. Please see our Cookies Policy for more details

We do NOT knowingly collect or store anything that is categorised as sensitive under the terms of the GDPR, including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic and/or biometric data.

How do we use this information?

We use this information to provide you with the products and services we offer and to make your experience easier and more enjoyable.

Principally, that means:

  • Processing your order
  • Improving our products and services

We do this on the basis that it is necessary to fulfil our contract with you or to meet our legitimate business interests (where of course they don’t compete with your rights).

Contractual necessity, for instance, includes identifying you, responding to enquiries you may have, providing requested services (including processing orders and refunds), allowing you to register and set up an account on our website etc.

Legitimate interest includes fraud prevention, website security, personalising your online experience, allowing you to leave reviews.

You always have the right to withhold your personal information or request that we not process it. (See more about your rights below.) However, that may result in us not being able to provide products and services to you or our service being significantly impaired.

In addition, we may be required by law (legal compliance) to process your personal data – for instance, to comply with a court order. 

Do we share this information with any third parties?

We share information with third party payment gateways who help us provide our orders and store services to you.

We accept payment through Paymentsense and Paypal. When processing payments, some of your data will be passed to Paymentsense/Paypal, including information required to process or support the payment, such as the purchase total and billing information.

Please see Paymentsense Privacy Policy for more details.
Please see Paypal Privacy Policy for more details.

What communication will you receive from us after you place an order?

We will ordinarily send you an email confirming the order; a further email when the order has been despatched; and, if you return any part of the order, an email confirming that you have been refunded.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information you provide in your user profile. All users can see, edit or delete personal information at any time (except their username). Website administrators can also see and edit that information.

How can you find out what information about you we hold? (Right of access)

You have the right to know what personal data we hold and how it is being processed.

You should make any request by email to bear@dev.runningbear.co.uk or in writing to:

Data Protection Officer
Running Bear Sports Ltd
5 London Road
Alderley Edge
Cheshire SK9 7JT

We will ordinarily provide the following within 30 days of the request:

  • Confirmation of what personal data we hold about you and where it is held
  • A copy of the data
  • Any supporting documentation

Can you ask to have your personal information deleted? (Right to be forgotten)

You have the right to ask us to remove any personal information that you no longer want us to hold (unless we are required by law to retain it).

You should make any request by email to bear@dev.runningbear.co.uk (or by post to the above address).

We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf).

However, please note that we can only do this when an order is complete – and, after your data has been deleted, we will not be able to identify you, so we cannot accept any returns or answer questions around previous orders etc.

How can you correct personal information that is inaccurate? (Right of rectification)

You should make any request by email to bear@dev.runningbear.co.uk (or by post to the above address), specifying what information you believe to be incorrect and what the correct information is.  

Please note that in all the above instances we will ask you to provide proof of your identity to ensure that you are the owner of the personal information in question. We reserve the right not to comply with the request if we are not satisfied that the proof of identity provided.

How long do we keep your personal information?

We keep your information on our databases until you ask us to delete it or for as long as it is relevant. That means we will delete it if you have not interacted with us for a while and we believe you have no intention of doing so in the future.

The exact time period for this is kept under constant review.  

How is this information stored and transmitted?

We have security measures in place to restrict access to your data, to maintain data integrity and to prevent data loss.

Data can only be accessed or processed by employees of Running Bear or third parties with whom we have appropriate contractual arrangements.

And we regularly review all procedures, including how – and how much – information is stored in order to minimise any risk.

However, while we will always do our best to keep your data secure, we cannot completely guarantee the security of data transmitted to us. For instance, if you use a password to access your account online, please make sure you keep the password to yourself. Any transmission of data is always at your own risk.

Does your website use cookies?

Yes. Please see our Cookie Policy.