Returned items must reach us in a re-sellable condition – unwashed, unworn (except for the purposes of trying on – trainers indoors only) and in their original box with the original tags attached. Please do not tape or deface the product’s packaging – thank you!
For hygiene reasons, we do not accept returns of underwear or nutrition products.
We will notify you by email when we have received your return. Please allow 2 days for your refund to be processed. Unfortunately, we are unable to reimburse any postage costs unless it’s a fault on our part.
In the case of an exchange, we will post your new item back out to you within 2 days. Unfortunately, we are unable to reimburse any postage costs. Please note that there will be a postage charge to ship the replacement goods to you.
If you find a fault with your item or your item is not as described, please contact us on 01625 582130 or by email firstname.lastname@example.org in the first instance.
We will, depending on the issue, process a refund or despatch a replacement. We will always reimburse the postage costs when replacing faulty items once the fault has been established.
When returning a faulty item, please ensure you complete the enclosed returns form and that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance.