We understand that sometimes you’ll need to return
items to us. At Running Bear we aim to please, so if you’re not
completely happy with your order, we’ll do whatever we can to help.
Purchased in Store
If you need to return an item purchased in our store, please return within 28 days from date of purchase with your receipt or proof of purchase.
Most items can be returned for an exchange or a full refund within 28 days from date of purchase either by mail or in store. Please complete the returns form that came with your order detailing the reason for return and what action you’d like us to take, whether it be an exchange or refund.
We request that
for any returned items, you use a recorded service that includes
insurance and that you retain your proof of postage.
Please return to:
Running Bear Returns
5 London Road
Cheshire SK9 7JT
All returns and exchanges made in store or online must reach us in a re-sellable condition – unwashed, unworn (except for the purposes of trying on) and in their original box with the original tags attached. Please do not tape or deface the product’s packaging. For hygiene reasons, we do not accept returns of underwear, nutrition products, or items that have been customised or personalised.
We will notify you by email when we have received your return. Please allow 2 days for your refund/exchange to be processed.
In the case of an exchange, we will post your new item back out to you
within 2 days. Unfortunately, we are unable to reimburse any postage
costs. Please note that there will be a postage charge to ship the
replacement goods to you.
If you find a fault with your item or your item is not as described, please contact us on 01625 582130 or by email firstname.lastname@example.org in the first instance.
We will, depending on the issue, process a refund or
despatch a replacement. We will always reimburse the postage costs when
replacing faulty items once the fault has been established.
When you are returning a faulty item, please ensure you complete the returns
slip and that it is packaged sufficiently to survive damage during
transit. We request that returned items are sent on a recorded service
that includes insurance. Please retain your proof of postage.
If you change your mind and do not wish to go ahead with your order, you
can cancel within 14 days from the date we received your order. Should
you wish to cancel your order prior to despatch, please contact us by
phone as soon as you can after placing your order to enable us to cancel
before it’s despatched. If the order has been despatched you’ll need
to wait until you receive your order and then follow our above returns